Refund policy

Returns
We accept returns on all our full priced products, please let us know if you have any concerns with your purchase. We are sure you'll love your products, but are happy to refund or exchange if required.

Our policy lasts 30 days, please contact us asap if you wish to return. Unfortunately we can’t offer you a refund or exchange after 30 days has passed.
Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges - please contact us on email at sales@hansbydesign.com.

To be eligible for a return, the item must be in the same condition that you received it, with receipt or proof of purchase.
Please contact us by email sales@hansbydesign.com and we will advise return delivery address.

Refunds
Once we receive your return, we will email to notify you that we have received it.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, please check your bank account again, your credit card company or contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at sales@hansbydesign.com.

Shipping
Return shipping costs are at buyers expense. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.