FAQ's


 

Our currency is New Zealand dollars
(please see options below to select another currency) 
All prints and products are designed in New Zealand, and sent from New Zealand. 
  

Fine Art Print quality

All prints purchased online are Giclee Fine Art Prints, providing superior detail and colour (also known as pigment or inkjet printing.)  Every online print is made to order.  We print on 210gsm smooth, matte white, acid free paper using Ultrachrome archival inks.

You may have seen our laser prints in store, these are standard colour prints, only available in retail stores. 

 

Presentation

A4-A2 size prints come in a clear sleeve with backing board, and a story about the image. A1 size prints are packed in a sturdy cardboard tube with a story. 

 

Framing

All fine art prints purchased online, can be delivered framed or unframed.  We can take care of the framing for you, or if you'd prefer to do it yourself, we can recommend sourcing them from www.factoryframes.co.nz

     

Shipping

Shipping rates show in Checkout after entering your delivery address.

International - Standard or courier shipping is available, please select your preference at checkout.  International courier services aim for delivery between 5-10 days, from shipping date, includes tracking.  

Standard shipping in New Zealand is $7.00

Standard shipping to Australia is $25

USA, UK, Europe, Asia, rest of the world  $35 standard  shipping / $55 tracked

 

Returns

We're confident you'll love your purchase, but are happy to refund or exchange if required.  Please let us know if you have any concerns with your purchase within 30 days.  Only full priced items may be refunded. Refunds will be applied to your credit card or original method of payment.

To return, the item must be in the same condition that you received it, please note we do not refund delivery or return postage.  Please email us and we will advise the return delivery address.  

Damaged items - if your purchase is damaged in transit, we will replace it, including large framed prints.  Please let us know as soon as you receive your parcel, with photos showing the damage. 

If you have any other queries, please contact cathy@hansbydesign.com