FAQ's
We hope we can answer all your questions here, but if not please message us through our contact page. If there's a bird you would like to see let us know!
Fine Art Print quality
All prints purchased through our website are Giclee Fine Art Prints, every print is made to order.
We print on 210gsm Smooth, Acid Free, Natural White, Matte Finish. A consistently reliable mid-weight art paper for pigment printing.
Pigment or Giclee printing, (a French word meaning "to spray or squirt"), is a method of archival fine art printing using an inkjet printer and archival pigment inks. The level of detail & colour surpasses any other form of digital printing. All pigment prints use offical Ultrachrome archival inks.
Laser prints
You may have seen our laser prints in store, these are standard colour prints, only available in retail stores.
Presentation
All prints are presented in a clear bag with backing board, and a story about the image. A1 size prints are packed in a sturdy cardboard tube with a story.
Shipping
Shipping rates will show in Checkout after entering your delivery address.
We offer Free shipping in NZ - All products purchased on this website are shipped for free within New Zealand.
International orders - We offer standard or courier shipping for shipping internationally, please select your preference at checkout. Courier shipping includes a tracking service. International courier services aim for delivery between 5-10 days, from shipping date.
Returns
We accept returns on all our full priced products, please let us know if you have any concerns with your purchase. We are sure you'll love your products, but are happy to refund or exchange if required.
Our policy lasts 30 days, please contact us asap if you wish to return. Unfortunately we can’t offer you a refund or exchange after 30 days has passed.
Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges - please contact us on email at sales@hansbydesign.com.
To be eligible for a return, the item must be in the same condition that you received it, with receipt or proof of purchase.
Please contact us by email sales@hansbydesign.com and we will advise return delivery address.
Refunds
Once we receive your return, we will email to notify you that we have received it.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account again, your credit card company or contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at sales@hansbydesign.com.
Return Shipping
Return shipping costs are at buyers expense. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.