FAQ's

Fine Art Print quality

All prints purchased online are Giclee Fine Art Prints, providing superior detail and colour (also known as pigment or inkjet prints.)  

Every online print is made to order.  We print on a mid-weight, matte finish art paper designed for pigment printing.  It's smooth, acid-free and natural white.

We use Ultrachrome archival inks. 

(You may have seen our laser prints in store, these are standard colour prints, only available in retail stores.)

 

Presentation

All prints include a story about the image.  

Smaller prints (up to A2 size) are sent flat, in a plastic sleeve with backing board. Then packed with corrugated cardboard, inside a mailer bag or wrapped in brown paper. 

Larger prints (A1, A0) are rolled with acid free tissue paper inside a sturdy cardboard tube. 

  

 

Framing

All fine art prints purchased online, can be delivered framed or unframed.  We can take care of the framing for you, or if you'd prefer to do it yourself, we can recommend sourcing them from www.factoryframes.co.nz

Framed prints come with glass, we may be able to offer perspex if preferred, please contact us. 

All frames are made and assembled in New Zealand. 

All framed prints are cardboard cornered, a piece of stiff card is secured over the glass then bubble wrapped and put in a custom fit box and marked with fragile tape.

     

 

Accessories

We strive to make products using sustainable materials. 

Wood is from FSC (Forest Stewardship Council) certified sources.

Re-usable cups and bottles are made from food grade stainless steel. 

Tea towels are made from 100% cotton.

We engrave or print our branding on the products to reduce excess packaging.

 

 

Shipping

Shipping rates show in 'Checkout' after entering your delivery address.

All local orders are sent by courier locally (within New Zealand).

We offer FREE shipping to NZ & Australia for all orders over $50

Standard shipping in New Zealand is $7.00 (for orders under $50)

 

International items of high value are sent by courier.  

International items of low value are sent by NZ Post standard mail.  

International courier services aim for delivery between 5-10 days, from shipping date, includes tracking.  

Standard shipping to Australia is $25 (for orders under $50)

International standard shipping is $30 (for orders under $100 - not tracked)

International courier is $59 (for orders over $100 - tracked)

 

Returns

We're confident you'll love your purchase, but are happy to refund or exchange if required.  

Please let us know if you have any concerns with your purchase within 30 days. Only full priced items may be refunded. Refunds will be applied to your credit card or original method of payment.

To return, the item must be in the same condition that you received it, we do not refund delivery or return postage.  Please email us and we will advise the return delivery address.  

Damaged items - if your purchase is damaged in transit, we will replace it, including large framed prints.  Please let us know as soon as you receive your parcel, with photos showing the damage. 

If you have any other queries, please contact cathy@hansbydesign.com

 

Cancellations 

We can cancel an order before it is printed or shipped, please advise asap if you need to cancel.

 

All prints and products are designed in New Zealand, and sent from New Zealand.

Currency is New Zealand dollars, please select another option from the menu below.