FAQ's

UPDATE 25 MARCH 202O

Please note that New Zealand is in lockdown till 25 April 2020, so we are unable to send orders during this time.  Please be assured we will receive your orders and send them as soon as this is lifted.  We are available online, so please contact us if you have any queries.  

All the best, Cathy

 

We hope we can answer all your questions here, but if not please message us through our contact page. 

Our currency is New Zealand dollars.  

Prints are made in New Zealand and all products are sent from New Zealand. 

  

    Fine Art Print quality

All prints purchased online are Giclee Fine Art Prints, providing superior detail and colour (also known as pigment or inkjet printing.)  Every online print is made to order.  We print on 210gsm smooth, matte white, acid free paper using Ultrachrome archival inks.

Laser prints 

You may have seen our laser prints in store, these are standard colour prints, only available in retail stores. 

 

   Presentation

A4-A2 size prints come in a clear sleeve with backing board, and a story about the image. A1 size prints are packed in a sturdy cardboard tube with a story. 

 

  Shipping

Shipping rates show in Checkout after entering your delivery address.

International - Standard or courier shipping is available, please select your preference at checkout.  International courier services aim for delivery between 5-10 days, from shipping date, includes tracking.  

Standard shipping in New Zealand is $7.00

Standard shipping to Australia is $25

USA, UK, Europe, Asia, rest of the world  $35 standard  shipping / $55 tracked

 

Returns

We're confident you'll love your purchase, but are happy to refund or exchange if required.  Please let us know if you have any concerns with your purchase within 30 days.  Only full priced items may be refunded. Refunds will be applied to your credit card or original method of payment. 
To return, the item must be in the same condition that you received it, please note we do not refund delivery or return postage.  Please email us and we will advise the return delivery address.  

If you have any other queries, please contact cathy@hansbydesign.com